Frequently Asked Questions
Find the product catalogue in “our “online store.” Please choose your products, materials, colors, capacities, etc … Add it to your shopping cart and confirm the order. Fill in your delivery and billing details. Make the payment. Receive your order at your delivery address.
Yes, all our products include the VAT.
The delivery costs are included in the final price of the items. The prices are retail including delivery.
A standard purchase order will take between 3 and 5 working days, considering that there is stock available. You will receive an email wiht the leadtime of your order.
Industrial orders will take a minimum of 15 days depending on the quantity, unless they are in stock. You will receive an email with the leadtime of your order.
After placing the order, you will receive an e-mail with your order details, the leadtime, the transport name and a tracking number so you can check the status of your order.
We accept credit and debit cards (Visa, Mastercad, American Express) and also Paypal payments. The bank details are protected and have 100% security, so artesanostoneleros.com will NEVER have access to the confidential information concerning payments. That is the reason why you will need to provide your bank details every time you place a new order with us.
We also accept bank transfer method.
The customer has the right to cancel an order as long as it’s marked on the delivery note and returned within 7 days after reception.
If the customer cancels the order when it has already been sent, he will pay for it.
If the customer cancels a CUSTOMISED order that it’s been confirmed, he will have to pay the order customization (carving, engraving or screen printing).
If the customer is not fully satisfied with the purchase, he will have a maximum of 7 days after reception to return it, as long as the item is in perfect conditions. The shipping costs will be paid by the customer.
If the item is defective or incorrect, the customer will have a maximum of 7 days after reception to return it. In this case, the shipping costs will be assumed “Artesanos Tonerleros”.